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Members
If you are unable to answer your security questions successfully, you can re-enable your account via email. Click the Login/Register button and select I forgot my Username or Password. Complete the necessary fields, select Continue and follow the instructions in your email to access your account.
You can also update your security questions at any time by signing in to healthchoice.com and accessing your Account Settings page.
Providers and Partners
Employers, Providers, Partners and Brokers
If you are unable to remember your One Healthcare ID credentials, select the links for Forgot One Healthcare ID or Forgot password and complete the necessary fields. Or use the link to Chat with support for help signing in.
Member services
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Online: Log in to chat or send a message securely.
Phone
For fastest service, please contact your customer service team by calling the toll-free number 1-800-323-4314 on your health plan ID card.
Providers & Partners
Phone
If you have questions about a plan member's claim, please call the 800 number located on the plan member's ID card or submit the claim to the mailing address listed on the plan member's ID card.
If you do not have the plan member's ID card, call 1-800-323-4314.
